Refund Policy

This Refund Policy applies to paid subscriptions for On Property by VHG, operated by Villanueva Hospitality Group LLC.

1. Recurring subscriptions

On Property subscriptions renew automatically according to the billing period shown at checkout unless canceled before renewal. You may cancel at any time through the available billing portal or by contacting us.

2. What cancellation does

Cancellation stops future renewals. Unless otherwise required by law, your paid access remains available through the end of the billing period you already purchased.

3. Refund request window

Refund requests for purchases processed through Paddle may be submitted within 14 days of the transaction date. Refund eligibility and processing are governed by Paddle’s Refund Policy and Paddle Buyer Terms. Nothing in this policy limits any longer or additional refund right required by applicable law.

4. How to request a refund

Submit refund requests directly through Paddle using the support link in your Paddle receipt or transaction email. You may use Paddle’s buyer portal for subscription and billing management. Include the email address used for the purchase and the transaction or invoice reference. Do not provide full payment-card information.

5. Refund processing

Paddle acts as the merchant of record for purchases processed through Paddle. Refund decisions and processing are handled under Paddle’s Refund Policy and Buyer Terms. Any refund issued by Paddle is returned to the original payment method, subject to the processing times of Paddle, payment networks, and your financial institution.

6. Mandatory consumer rights

Nothing in this policy limits any refund, cancellation, withdrawal, or other consumer right that cannot legally be waived under applicable law. If applicable law or Paddle’s Refund Policy or Buyer Terms provides greater rights, those rights control.

7. Additional help